Frequently Asked Questions

Absolutely not. We can create a Vpak in many other forms including boxes, display units, shelf talkers, countertop displays, easels and more. We’ve even put a Vpak into a cocktail shaker. If you can think it up, we can probably do it.

We can make a Vpak with as much capacity as you need. ‘Capacity’ is not only based on the length of your video, but is also a function of quality of your video, screen size and screen type. Our unique ‘Tru-Def’ technology triples the number of pixels available compared to conventional screen technology, and therefore may require more memory to display all its spectacular advantages. We will help you select the right configuration to maximize the impact and minimize the cost.

We are very proud to introduce the newest advance in video in print technology: Tru-Def! Available only from Vpak, Tru-Def combines new screen hardware and our proprietary software to take the viewing experience to the next level. We’ve tripled the number of pixels the screen contains and created software, which results in a spectacularly brighter picture, greater contrast, improved color saturation and a wider viewing angle. It truly needs to be seen to be appreciated.

Tru-Def is a trademarked and patent pending combination of hardware and software available uniquely from Vpak.

You can have as many videos as you want. We have pioneered user-friendly ways for your users to navigate your content, whether you have only a few videos to select from or dozens. Vpaks are extremely user-friendly, and we are happy to share our ‘best practices’ from hundreds of projects we have completed for organizations just like yours.

Vpak offers a wide range of screen sizes ranging from ‘small’ to ‘large’ (all sizes diagonal): 2.4" Standard Definition, 2.8" Standard Definition, 8.0" Standard Definition (Note: These screens utilize a 4:3 aspect ratio), 4.0" Tru-Def, 5.0" Tru-Def, 7.0" Tru-Def, 10.1" Tru-Def (Coming soon) (Note: These screens utilize a 16:9 aspect ratio)

Vpaks can be powered by battery or AC – or both. The majority of our pieces are powered by rechargeable Lithium Ion (LIon) batteries. The capacity can be customized to your needs. A 2-hr LIon is our most commonly used size, but we can also make your Vpak with higher capacity batteries, as you require. If your Vpak will be in ‘constant’ use, we suggest utilizing AC power. We can also create ‘dual power’ pieces that sit in a charging dock.

No. Unlike some other manufacturers, our engineers have created special software that ‘turns off’ the charging circuit when the Vpak unit is fully charged.

We make our Vpak players out of only the highest quality new solid state components. We NEVER use used or recycled components. Our fabrication techniques are state of the art and we have customers still using Vpaks that are over 5 years old. Our Lithium Ion batteries are rated for 1000 charging cycles.

We make your Vpak to your specifications. We can ‘lock’ the content, or make it easy for you or your end users to update. The content can be easily accessed or ‘hidden’ behind a code that only you know.

We recently introduced the ‘Vpak Updateable’ which makes it very simple to send out and refresh content – without the need to connect to a computer. This unique approach – available only from Vpak – uses a proprietary encryption system to make sure ONLY authorized files can be used to update.

Every Vpak is a custom project – we create your Vpak exactly the way you want it. After you select the screen size, brochure size and orientation, we will create a custom template and specs within 24 hours. Within three weeks of receiving your final files we will ship you a production sample. After approval, we will ship your entire order within three weeks.

Vpak utilizes film lamination (instead of cheaper and lower quality aqueous coatings) to give your Vpak brighter colors and a more durable product. You can order your Vpak with a gloss, matte or soft-touch finish.

Every Vpak is a custom piece. Pricing is primarily based on screen size and quantity, but you can add or subtract a number of features to suit your specific needs. We will get you an accurate quotation for your exact job within 24 hours.

Our pricing is fully inclusive of all printing and fabrication of your Vpak. There are no set-up charges or ‘hidden’ or ‘unexpected’ costs. The only cost not included in the price is international shipping.

Shipping is FOB, our factory in China. Shipping costs are set by the carriers (typically DHL, UPS, FedEx) and are based on size (volume), weight and capacity. We do not mark up their costs.

International Air Freight Economy (IAFE) is the most economical way to ship via air freight. If capacity is not an issue, you can expect your order in about 3-4 days. International Air Freight Priority (IAFP) is also available for time-sensitive shipments.

Vpak has always been the leader in innovation. Much of our latest Intellectual Property (IP) is protected by existing and pending patents. Our mission is to bring the latest technology and the most requested features to our customers in the most affordable and reliable way possible.